Policies

MANSA’A Africa

Introduction

This page outlines the delivery conditions, exchange policy, privacy practices, and terms of use applicable to purchases made from MANSA’A Africa.
By placing an order on our website, you agree to the policies described below. We encourage all customers to read this page carefully before completing a purchase.

Delivery & Shipping Policy

Delivery Locations

MANSA’A Africa currently delivers within Cameroon and selected African countries only.
At this time, we do not offer deliveries outside Africa.

Delivery coverage may expand in the future. Any updates will be communicated on this page.

Order Processing

• Orders are processed only after payment confirmation.

• Processing times may vary depending on product availability and order volume.

• Customers will be contacted if additional processing time is required.

Delivery Timeframes

Delivery timelines depend on the destination and the selected logistics partner.
Estimated delivery times are provided as guidance only and are not guaranteed.

Responsibility

Once an order has been dispatched, MANSA’A Africa is not responsible for delays caused by:

• Courier services

• Customs or local authorities

• Events beyond our control (force majeure)

Returns & Exchanges Policy

No Refund Policy

MANSA’A Africa does not offer refunds.

Exchanges Only (Under Conditions)

Exchange requests may be considered only if all of the following conditions are met:

• The request is made within a limited timeframe after delivery

• The item is unused, unworn, and unwashed

• The item is returned in its original condition

• Original tags and packaging are intact

• No damage, alteration, or signs of wear are present

If approved, MANSA’A Africa may:

• Exchange the item for another size or an item of equal value

• Propose an alternative solution at its discretion

Non-Eligible Items

Exchanges will not be accepted if:

• The request is made outside the allowed timeframe

• The item shows signs of wear, damage, or alteration

• The item was purchased during a sale or promotional offer (unless stated otherwise)

All exchange requests are subject to review and approval by MANSA’A Africa.

Orders & Payments

Pricing

• Prices are displayed according to the currency selected using the website’s currency switcher.

• The final amount charged is based on the selected currency and the exchange rate applied at checkout.

• Prices may be updated without prior notice.

Payments

Orders must be fully paid before processing.
Accepted payment methods are displayed at checkout.

Order Confirmation

Once an order is placed, customers will receive an order confirmation email.
Please review all order details carefully, as changes may not be possible after confirmation.

Privacy Policy

Information We Collect

MANSA’A Africa collects personal information necessary to:

• Process orders

• Deliver products

• Communicate with customers

This may include name, contact details, delivery address, and payment-related information.

Use of Information

Customer data is used strictly for:

• Order fulfillment

• Customer service

• Improving our services

Data Protection

We take reasonable measures to protect customer information.
We do not sell or misuse personal data.
Third-party service providers involved in payments or deliveries may process data only as required to complete transactions.

Terms of Use

Website Use

By using this website, you agree to use it lawfully and respectfully.
Any misuse, including attempts to damage or disrupt the website, is strictly prohibited.

Intellectual Property

All content on this website — including images, designs, logos, text, and creative works — is the property of MANSA’A Africa.
No content may be copied, reproduced, or used without prior authorization.

Limitation of Liability

MANSA’A Africa shall not be held liable for indirect losses or damages resulting from the use of this website or purchased products, except where required by law.

Contact Information

For any questions regarding deliveries, exchanges, or policies, please contact us:

Email: ayahgrp@outlook.fr
Response time: During business hours

Final Note

MANSA’A Africa reserves the right to update or modify these policies at any time.
Changes will take effect immediately upon publication on this page.